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[×ÊÁϹ²Ïí] BEC ¿ÎÌÃ±Ê¼Ç unit 8a

Airline Services º½¿Õ·þÎñ

No frills flying ¾­¼Ãº½°à

Airline Services º½¿Õ·þÎñ

´ÊÓï×¼±¸

air travel³Ë·É»úÂÃÐÐ

airlinesº½¿Õ¹«Ë¾(¶àÓÃÓÚº½¿Õ¹«Ë¾Ãû³ÆÖÐ)

valetÄÐËæ´Ó¡¢·þÎñÔ±

baggage allowanceÔÊÐíÐÐÀîÊýÁ¿¡¢ÐÐÀîÏÞÖÆ

business class ÉÌÎñ²Õ

frequent flyer·É»ú³£¿Í

air-miles award Àï³Ì½±£¨air-miles)

burger bar ºº±¤¿ì²Íµê

creature comfort£¨Ò¡¢Ê³¡¢×¡¡¢Ðеȷ½Ã棩¸øÈâÌåÒÔÊæÊʵĶ«Î÷¡¢ÌØÖÆÏíÊÜ

in-flight catering º½¿Õ²ÍÒû¡¢»úÉÏÌṩµÄʳƷ¡¢ÒûÁÏ

priority statusÓÅÏÈȨ¡¢ÓÅÏÈ×ʸñ

legroom ×ùλǰµÄÉìÍȿռä

loungeºò»ú´óÌü

exclusiveרÓеġ¢¶ÀÓõÄ

scheduled flight¶¨ÆÚº½°à

network¹µÍ¨¡¢ÓëÆäËûÈË·ÇÕýʽµÄ½»Íù

contact£¨¿ÉÊýÃû´Ê£©ÓÐÊÆÁ¦µÄÊìÈË

low-cost airlines µÍ³É±¾º½¿Õ¹«Ë¾¡¢µÍ·ÑÓú½¿Õ¹«Ë¾

mainstream airlines´óÐͺ½¿Õ¹«Ë¾

no-frills Ö»Ìṩ×îÆðÂë±ØÐèÆ·µÄ¡¢¾­¼ÃÐ͵Ä

deal ´ýÓö

packageÒ»À¿×Ó·þÎñ¡¢³ÉÌ×°ü°ì

price-cutting½µ¼Û¡¢¼Û¸ñÕ½

dedicatedרÓõÄ

check-in deskµÇ»úÊÖÐø°ìÀíºÏ

take offÆð·É£¨Ãû´ÊΪtake-off,Æð·É£©

transfer ת»ú

refund ÍË»¹¡¢³¥»¹

upmarket¸ßµµµÄ¡¢Îª¸ßÊÕÈëÈËȺ·þÎñµÄ

concessionÓŻݡ¢¼õ¼Û

consolidation ÁªºÏ¼æ²¢

reclining seat¿ÉÌɵÄбÒÎ×ùλ

carrierÔËÔØ¹¤¾ß¡¢·É»ú

high volume route¿ÍÁ÷Á¿´óµÄº½Ïß¡¢º½¿ÕÈÈÏß

undercutÏ÷¼Û¡¢µÍÓÚ¡­µÄ¼Û¸ñ**¡¢±È£¨¶ÔÊÖ£©µÍµÄ¼Û¸ñ**

ticket deskƱÎñ̨

¿ÚÓïÁ·Ï°

Speaking

Work in groups. Look at this list of airline service. Agree on the three most important services for the business traveler.

·Ö×éÁ·Ï°¡£Çë¿´ÒÔÏÂËùÁеĸ÷ÖÖº½¿Õ·þÎñ£¬ÕÒ³öÈýÖÖ¶ÔÉÌÎñÂÿÍÀ´Ëµ×îÎªÖØÒªµÄ·þÎñÏîÄ¿

Air-miles awards for frequent flyers

Valet service airport parking

Double baggage allowance

Priority status at check-in

Exclusive business lounges

Advanced seat selection

Wider, fully reclining seats

In-seat phone/fax facilities

In-flight catering/free drinks

¡ñ Ïò·É»ú³£¿ÍÌṩÀï³Ì½±¡£

¡ñ »ú³¡´ú¿ÍÍ£³µ·þÎñ

¡ñ ÔÊÐíË«±¶ÐÐÀîÊýÁ¿¡£

¡ñ ÓÅÏȰìÀíµÇ»úÊÖÐø¡£

¡ñ רÓõÄÍ·µÈ²ÕÂÿͺò»úÊÒ¡£

¡ñ Ô¤ÏÈÑ¡Ôñ×ùλ¡£

¡ñ ¸ü¿í¾´¡¢¿ÉбÌɵÄ×ùÒΡ£

¡ñ ×ùλÉϸ½´øµç»°/´«ÕæÉèÊ©¡£

¡ñ Ìṩº½¿Õ²ÍÒû/Ãâ·ÑÒûÁÏ¡£

²Î¿¼´ÊÓïºÍ±í´ï

get free mileage offers and value for money serviceÓ®µÃÃâ·Ñ·ÉÐÐÀï³ÌºÍÎïÓÐËùÖµµÄ·þÎñ

provide passengers with effective economic options¸ø³Ë¿ÍÌṩÁËÓÐЧ¶øÓÖ¾­¼ÃµÄÑ¡Ôñ

valet service airport parking saves you a lot of time and trouble»ú³¡´ú¿ÍÍ£³µ·þÎñΪÄã½ÚÊ¡ÁËʱ¼ä£¬Ê¡È¥ÁËÐí¶àÂé·³¡£

let valet take care of your car while you are away: get your car washed, or have the oil changed Äã³ö²îʱ¿ÉÈûú³¡·þÎñÔ±ÕÕ¿´ÄãµÄÆû³µ¡ª¡ª°ïÄãÏ´³µ»òÕ߸ü»»»úÓÍ

no extra charge for extra cabin baggageÎÞÐèΪ¶îÍâµÄËæÉíЯ´øÐÐÀ·Ñ

satisfy your seat preferenceÂú×ãÄã¶Ô×ùλµÄÆ«°®

reclining seats on board helps to eliminate your weariness from flying long-haul

·É»úÉÏ¿ÉÌɵÄ×ùÒοÉÃâÈ¥ÄãÔ¶³Ì·ÉÐÐµÄÆ£¾ë

you can stretch out ,lie back and get some proper sleep Äã¿ÉÒÔÉìÕ¹Ò»ÏÂÉí×Ó£¬ÌÉÏÂÀ´£¬ºÃºÃ˯һ¾õ

arrive rested and ready for your work µ½´ïʱÄãÒѳä·ÖµÃÐÝÏ¢¡¢×¼±¸Í¶È빤×÷

in flight-catering helps you to relax yourself º½¿Õ²ÍÒû°ïÄã·ÅËÉ

make life on board just a little less stressful ÔÚ·ÉÐÐ;Öие½²»ÄÇô½ôÕÅ

make the most of your time in the air to prepare for your work with the in-seat phone system ×ùλÉÏÓе绰ϵͳ£¬Äã¿ÉÒÔÔÚ·ÉÐÐ;Öгä·ÖÀûÓÃʱ¼ä£¬Îª¹¤×÷×÷ºÃ×¼±¸

¿ÚÓïÁ·Ï°

Speaking

Working in pairs. Find out three airlines your partner has flown with. Which offered the best service and why?

½á¶ÔÁ·Ï°¡£ÏòÄãµÄ´îµµÁ˽âËûËù³Ë×ø¹ýµÄÈý¼Òº½¿Õ¹«Ë¾£¬ÄļҺ½¿Õ¹«Ë¾ÌṩµÄ·þÎñ×îºÃ£¬ÎªÊ²Ã´£¿

²Î¿¼´ÊÓïºÍ±í´ï

ÖйúÖ÷Òªº½¿Õ¹«Ë¾ÓÐ

Air ChinaÖйú¹ú¼Êº½¿Õ¹«Ë¾

Shanghai AirlinesÉϺ£º½¿Õ¹«Ë¾

China Eastern Airlines Öйú¶«·½º½¿Õ¹«Ë¾

China Southern Airlines ÖйúÄÏ·½º½¿Õ¹«Ë¾

China Northern AirlinesÖйú±±·½º½¿Õ¹«Ë¾

China Xiamen AirlinesÖйúÏÃÃź½¿Õ¹«Ë¾

China Southwest AirlinesÖйúÎ÷ÄϺ½¿Õ¹«Ë¾

China Northwest Airlines ÖйúÎ÷±±º½¿Õ¹«Ë¾

No frills flying ¾­¼Ãº½°à

¿ÚÓïÁ·Ï°

Speaking

What differences are there between mainstream airlines and low-cost airline?

´óÐͺ½¿Õ¹«Ë¾ºÍµÍ³É±¾º½¿Õ¹«Ë¾ÓÐÊ²Ã´Çø±ð£¿

²Î¿¼´ÊÓïºÍ±í´ï

get creature comfortsµÃµ½ÊæÊʵÄÎïÖÊÏíÊÜ

have more spacious seatÓиüΪ¿í³¨µÄ×ùλ

provide in-flight office facilitiesÌṩ»úÉϰ칫É豸

air-mile awards for frequent-flyersÏò·É»ú³£¿ÍÌṩÀï³Ì½±

provide valet service airport parking serviceÌṩ»ú³¡´ú¿ÍÍ£³µ·þÎñ

get discount ticketsµÃµ½ÕÛ¿Û»úƱ

provide equally good serviceÌṩͬÑùºÃµÄ·þÎñ

enjoy most of the services you get from mainstream airlinesÏíÊÜÓë´óÐͺ½¿Õ¹«Ë¾º½°àÏàͬµÄ·þÎñ

save money but still get the comfortʡǮµ«ÈÔÈ»ÏíÊܵ½ÊæÊÊ

¿ÚÓïÁ·Ï°

Speaking

How do you see the future for mainstream and low-cost airlines?

ÄãÔõôԤ²â´óÐͺ½¿Õ¹«Ë¾ºÍµÍ³É±¾º½¿Õ¹«Ë¾µÄδÀ´£¿

²Î¿¼´ÊÓïºÍ±í´ï

keen/sharp/cut-throat competition ¼¤ÁҵľºÕù

go bankrupt ÆÆ²ú

be squeezed out of the market ±»¼·³öÊг¡

get squeezed out of the business ±»¼·³öÕâÒ»ÐÐÒµ

be competed out (of the market) ¾ºÕù³ö¾Ö

survive the cut-throat competition ÔÚ¼¤ÁҵľºÕùÖÐÉú´æÏÂÀ´

adopt more flexible tact ²ÉÈ¡¸ü¼ÓÁé»îµÄ²ßÂÔ

competition enables airlines to optimize their structure and improve their service ¾ºÕùʹº½¿Õ¹«Ë¾ÓÅ»¯½á¹¹¡¢Ìá¸ß·þÎñÖÊÁ¿

Airline Services º½¿Õ·þÎñ

¿ÚÓïÁ·Ï°

Speaking

Work in pairs. Tell your partner about your best and worst experiences of air travel.

½á¶ÔÁ·Ï°¡£¸æËßÄãµÄ´îµµ£¬ÄãËù¾­ÀúµÄ×îºÃºÍ×îÔã¸âµÄ·É»úÂÃÐС£
¿¼ÊÔ°ÉÍøÐ£ÍÆ¼ö¿Î³Ì
2010ÄêÉÌÎñÓ¢ÓÊÔͨ¹Ø±Ø±¸¿Î³Ì
ÉÌÎñÓ¢Ó︨µ¼¿ÆÄ¿ ¾«½²°à ÕæÌâ½âÎö°à Ãûʦ»¥¶¯°à ±¨Ãû
Ö÷½²Ãûʦ ÊÔ Ìý Ö÷½²Ãûʦ ÊÔ Ìý Ö÷½²Ãûʦ ÊÔÌý
BEC³õ¼¶¾«½²°à ÃçÓÀ½ð ÊÔÌý ÊÔÌý Ì·ËÉ°Ø ÊÔÌý ÊÔÌý ÃçÓÀ½ð ÊÔÌý ÊÔÌý ±¨Ãû
BECÖм¶¾«½²°à лÀÏʦ ÊÔÌý ÊÔÌý Ì·ËÉ°Ø ÊÔÌý ÊÔÌý ÃçÓÀ½ð ÊÔÌý ÊÔÌý ±¨Ãû
BEC¸ß¼¶¾«½²°à ÂíÀÏʦ ÊÔÌý ÊÔÌý Ì·ËÉ°Ø ÊÔÌý ÊÔÌý Ì·ËÉ°Ø ÊÔÌý ÊÔÌý ±¨Ãû
¿¼¹Ù½²BEC¸ß¼¶Ï°Ìâ°à Ì·ËÉ°Ø ÊÔÌý ÊÔÌý / / / / ±¨Ãû
ÉÌÎñÓ¢Óïд×÷¾«½²°à(Ôù) Íõ¡¡ðª ÊÔÌý ÊÔÌý / / / / ±¨Ãû
ÉÌÎñE-mailд×÷ Ì·ËÉ°Ø ÊÔÌý ÊÔÌý / / / ±¨Ãû
¸ü¶à¿Î³Ì>>>¡¡¡¡¸ü¶à½éÉÜ>>>¡¡¡¡µã»÷½øÈë>>>

¿¼ÊÔ°ÉÊé³ÇÍÆ¼öÓÃÊé

бལÇÅÉÌÎñÓ¢Ó

бལÇÅÉÌÎñÓ¢Ó

бལÇÅÉÌÎñÓ¢Ó

бལÇÅÉÌÎñÓ¢Ó

бལÇÅÉÌÎñÓ¢Ó

бལÇÅÉÌÎñÓ¢ÓïÖ¤
ÉÌÎñÓ¢ÓÊÔÓÃÊé,ÉÌÎñÓ¢ÓÊԽ̲Ä

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BEC ¿ÎÌÃ±Ê¼Ç unit 8b
claiming expenses ±¨Ïú·ÑÓÃ

´ÊÓï×¼±¸

incur ³ÐÊÜ£»ÃÉÊÜ

business trip ÉÌÎñÂÃÐÐ

expenses claim (s) ±¨ÏúÉ걨

expenses claims sheet ·ÑÓñ¨Ïúµ¥

claim ÒªÇó±¨Ïú

underground system µØÏ½»Í¨ÏµÍ³£¨µØÌú£©

authorize Åú×¼

make a false claim for expensesÐ鱨·ÑÓᢱ¨Ðé¼Ù·ÑÓÃÕË

make an expenses claim for¡­ ÒªÇó±¨Ïú¡­¡­µÄ·ÑÓÃ

receiptÊվݡ¢**

invoice»õÎï**¡¢·¢»õÇåµ¥

reimburse±¨Ïú¡¢³¥¸¶

an expenses reimbursement system±¨ÏúÖÆ¶È

small print £¨Í¨³£Ó¡ÓÚ±¨Ïúµ¥¡¢±£ÏÕµ¥¡¢¹ÉƱ¡¢×âÔ¼µÈ϶˲ûÃ÷¸÷ÖÖ±£Áô»òÏÞÖÆÌõ¼þµÄ£©¸½ÊôϸÔò¡¢Ð¡ºÅ×ÖÌåÓ¡Ë¢£¨Æ·£©

accounts department »á¼Æ²¿ÃÅ£¨Ò²×÷accounts£©

a marketing conference ÓªÏú»áÒé

cash payment ÏÖ½ðÖ§¸¶

abuse ÀÄÓá¢ÍýÓá¢ÎóÓÃ

automated×Ô¶¯²Ù×÷µÄ¡¢×Ô¶¯µÄ

trialÊÔÑé¡¢ÊÔÓÃ

recruitment trip ÕÐÆ¸¹«²î

corporate travel expenses ¹«Ë¾²îÂ÷Ñ

a corporate charge card ¹«Ë¾ÉÞÕË¿¨

cash advances Ô¤¸¶¿î

personal expenses ¸öÈË·ÑÓÃ

entertainment expensesÕдý·ÑÓÃ

corporate expenses ¹«Ë¾£¨ÉÌÎñ£©·ÑÓÃ

settle the balance ½áÇåÓà¶î

auditing procedure É󼯳ÌÐò

line manager Ö±Êô¾­Àí¡¢Ö±ÊôÖ÷¹Ü¡¢²¿Ãž­Àí¡¢ÒµÎñ¾­Àí£¨ÓëÐÐÕþ¾­ÀíÏà¶Ô£©

random Ëæ»úµÄ¡¢»úÓöµÄ

process ÉóºË¡¢Éó²é

audit É󼯡¢²éÖ¤ÕËÄ¿

¿ÚÓïÁ·Ï°

Speaking

What expenses do people typically incur on a business trip?

ÉÌÎñÂÃÐÐËùÐèÒªµÄÖ÷Òª·ÑÓÃÓÐÄÄЩ£¿

²Î¿¼´ÊÓïºÍ±í´ï

pay bills for food , taxis, etc.Ö§¸¶Ê³Îï¡¢³Ë×ø³ö×â³µµÈµÄ·ÑÓÃ

pay for accommodation Ö§¸¶×¡ËÞ·Ñ

traveling expenses ÂÃÐзÑÓÃ

cost of business calls while on your business trip ÉÌÎñ³ö²îÆÚ¼ä´ò¹«Îñµç»°µÄ·ÑÓÃ

fax or telephone charges ´«Õæ»òµç»°·ÑÓÃ

cost of meals and lodging סËÞ·ÑÓÃ

hotel bills ÂùÝסËÞ·Ñ

public transportation fares ¹«½»³µ·Ñ

laundry expenses Ï´Ò·ÑÓÃ

client entertainment expenses Õдý¿Í»§µÄ·ÑÓÃ

What would you do in the following situations?

Èç¹û³öÏÖÏÂÁÐÇé¿ö£¬Äã»áÔõô×ö£¿

²Î¿¼´ÊÓïºÍ±í´ï

submit false expenses claims µÝ½»Ðé¼Ù·ÑÓñ¨ÏúÉêÇë

inflate travel expenses ¿ä´ó²îÂ÷ÑÓÃ

falsely claimed back ¡ê50 on an expenses claim ͨ¹ýÐ鱨·ÑÓÃ׬»Ø50Ó¢°÷

put personal bills on corporate expenses °Ñ˽ÈË¿ªÖ§ËãÔÚ¹«Ë¾ÕËÉÏ

expenses fraud is dishonest/unethical/outrageous conduct ·ÂÔ쿪֧ÊDz»³Ïʵ/²»µÀµÂ/Î޳ܵÄÐÐΪ

violate code of business conduct and ethics Î¥·´ÉÌÒµÐÐΪºÍµÀµÂ×¼Ôò

suffer from the qualms of conscience Êܵ½Á¼ÐĵÄÔð±¸

risk losing your honour ðɥʧ×ðÑϵķçÏÕ

ruin the image of the company »ÙÁ˹«Ë¾µÄÐÎÏó

Honesty is the best policy ³ÏʵÊÇ×îºÃµÄ²ßÂÔ

strictly observe honesty principle ã¡ÊسÏÐÅÔ­Ôò

integrity of heart is indispensable ÄÚÐĵijÏʵÊDZز»¿ÉÉÙµÄ

In business,(as in our personal lives,)honesty and integrity are the elements most critical to building fruitful, long-term relationships. ÔÚÉÌÎñÉÏ£¬£¨ÔÚÉú»îÖÐÒ²Ò»Ñù£¬£©³ÏÐźÍÕýÖ±Êǽ¨Á¢³É¹¦³¤ÆÚ¹ØÏµµÄ×î¹Ø¼üÒòËØ¡£

do your best in fostering a corporate culture of honesty and integrity ΪӪÔì³ÏÐÅ¡¢ÕýÖ±µÄ¹«Ë¾ÎÄ»¯¾¡ÄãµÄÈ«Á¦

¿ÚÓïÁ·Ï°

Speaking

Explain the system for claiming expenses in your company. How could it be improved?

½âÊÍÒ»ÏÂÄ㹫˾µÄ±¨ÏúÖÆ¶È£¬Ó¦¸ÃÔõô¸Ä½ø£¿

²Î¿¼´ÊÓïºÍ±í´ï

take measures to prevent malpractice in expenses claims

²ÉÈ¡´ëÊ©·ÀÖ¹±¨ÏúÖеIJ»·¨ÐÐΪ

companies should check that the employees will not abuse the claims system

¹«Ë¾Ó¦¸Ã¿ØÖƹÍÔ±²»ÀÄÓñ¨ÏúÖÆ¶È

itemize the expensesÖðÌõÁгö¸÷Ïî·ÑÓÃ

prevent duplicate claims/expenses fraud·ÀÖ¹ÖØ¸´±¨Ïú/·ÂÔ쿪֧

provide details of the expenses while claiming reimbursement

±¨ÏúʱÌṩ¾ßÌåµÄ·ÑÓÃÇé¿ö

all expenses claims must be accompanied by cash value receipt/invoice/copies of payments ËùÓзÑÓñ¨Ïúµ¥¾ùÓ¦¸½ÉÏÏÖ½ð**/»õÎïÇåµ¥/¸¶¿îƾ֤

simplify the procedure ¼ò»¯ÊÖÐø

improve the efficiency of work Ìá¸ß¹¤×÷Ð§Òæ

A new expenses claims system Ò»¸öеı¨ÏúÖÆ¶È

Speaking

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Discuss the advantages and disadvantage of this system.

̸̸Õâһеı¨ÏúÖÆ¶ÈµÄÓÐÀûºÍ²»ÀûÖ®´¦¡£

²Î¿¼´ÊÓïºÍ±í´ï

corporate charge card is more convenient ¹«Ë¾Ç©ÕÊ¿¨¸ü·½±ã

no cash advances ûÓÐÔ¤¸¶¿î

employees can avoid spending their own money on expenses ¹ÍÔ±¿ÉÒÔ±ÜÃâÓÃ×Ô¼ºµÄÇ®¿ªÏú

to take the trouble of keeping receipts for expenses Òª·ÑÐı£¹Ü·ÑÓõÄ**

spend time in claiming back the money Òª»¨Ê±¼ä°ÑÇ®É걨»ØÀ´

to take the trouble of giving the necessary additional information about expenses Òª·ÑÐÄÌṩ¸ü¶àµÄ¹ØÓÚ¸÷Ïî·ÑÓõıØÒªÐÅÏ¢

some employees may be tempted to spend more if payment is made by card rather than cheque Èç¹ûÓÿ¨¶ø²»ÊÇÓÃ֧Ʊ֧¸¶Ïû·ÑµÄ»°£¬»áÓÕʹһЩԱ¹¤»¨·Ñ¸ü¶àµÄÇ®¡£

¿ÚÓïÁ·Ï°

Speaking

Why might people experience the following feeling when claiming expenses?

±¨Ïú·ÑÓÃʱÈËÃÇΪʲô¿ÉÄܾ­ÀúÒÔϸ÷ÖÖÇéÐ÷£¿

guilt frustration surprise

disappointment relief worry

ÄÚ¾Î Ð¹Æø ¾ªÑÈ

ʧÍû ¿íο µ£ÐÄ

²Î¿¼´ÊÓïºÍ±í´ï

feel guilty for not deducting personal expenses/for making a false claim for expenses

ÒòΪûÓп۳ý˽ÈË·ÑÓÃ/Ð鱨·ÑÓöø¸Ðµ½ÄÚ¾Î

be frustrated because you can¡¯t remember the name of the guest you have entertained/can¡¯t find the metro tickets/have to chase the Accounts manager about the expenses claims ÒòΪ¼Ç²»ÆðÕдý¹ýµÄ¿ÍÈ˵ÄÃû×Ö/ÕÒ²»µ½µØÌúƱ/ÒòΪ±¨Ïú¶øÕûÌì×·×Å»á¼Æ²¿¾­Àí¶ø¸Ðµ½Ð¹Æø

feel surprised that your expenses form went to the wrong department/the Accounts manager questioned you in an unfriendly way ÒòΪÄãµÄ±¨Ïúµ¥ËÍ´íÁ˲¿ÃÅ/»á¼Æ²¿¾­Àí²»ÓѺõØÅÌÎÊÄã¶ø¸Ðµ½¾ªÑÈ

feel disappointed to be told that you¡¯ll have to come back the next day/that you won¡¯t get the expenses payments until next week ÒòΪ±»¸æÖªÐèÒªµÚ¶þÌìÔÙÀ´/Òªµ½ÏÂÖܲÅÄÜÄõ½±¨Ïú¿î¶ø¸Ðµ½Ê§Íû

feel relieved as all submitted claims are granted/approved Ìá½»µÄ±¨ÏúÉ걨¶¼±»ºË×¼ÁË,Òò¶ø¸Ðµ½¿íο

be worried because you can¡¯t find the receipts ÒòΪÕÒ²»µ½**¶øµ£ÐÄ

TOP

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TOP

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