- UID
- 605838
- Ìû×Ó
- 27
- ¾«»ª
- 0
- ¿¼ÊÔ±Ò
- 21 ¸ö
- ÍþÍû
- 0 µã
- Ðû´«Öµ
- 0 µã
- ÐÔ±ð
- Å®
- À´×Ô
- ɽ¶«
- ×¢²áʱ¼ä
- 2008-10-6
- ×îºóµÇ¼
- 2008-10-18
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Airline Services º½¿Õ·þÎñ
No frills flying ¾¼Ãº½°à
Airline Services º½¿Õ·þÎñ
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air travel³Ë·É»úÂÃÐÐ
airlinesº½¿Õ¹«Ë¾(¶àÓÃÓÚº½¿Õ¹«Ë¾Ãû³ÆÖÐ)
valetÄÐËæ´Ó¡¢·þÎñÔ±
baggage allowanceÔÊÐíÐÐÀîÊýÁ¿¡¢ÐÐÀîÏÞÖÆ
business class ÉÌÎñ²Õ
frequent flyer·É»ú³£¿Í
air-miles award Àï³Ì½±£¨air-miles)
burger bar ºº±¤¿ì²Íµê
creature comfort£¨Ò¡¢Ê³¡¢×¡¡¢Ðеȷ½Ã棩¸øÈâÌåÒÔÊæÊʵĶ«Î÷¡¢ÌØÖÆÏíÊÜ
in-flight catering º½¿Õ²ÍÒû¡¢»úÉÏÌṩµÄʳƷ¡¢ÒûÁÏ
priority statusÓÅÏÈȨ¡¢ÓÅÏÈ×ʸñ
legroom ×ùλǰµÄÉìÍȿռä
loungeºò»ú´óÌü
exclusiveרÓеġ¢¶ÀÓõÄ
scheduled flight¶¨ÆÚº½°à
network¹µÍ¨¡¢ÓëÆäËûÈË·ÇÕýʽµÄ½»Íù
contact£¨¿ÉÊýÃû´Ê£©ÓÐÊÆÁ¦µÄÊìÈË
low-cost airlines µÍ³É±¾º½¿Õ¹«Ë¾¡¢µÍ·ÑÓú½¿Õ¹«Ë¾
mainstream airlines´óÐͺ½¿Õ¹«Ë¾
no-frills Ö»Ìṩ×îÆðÂë±ØÐèÆ·µÄ¡¢¾¼ÃÐ͵Ä
deal ´ýÓö
packageÒ»À¿×Ó·þÎñ¡¢³ÉÌ×°ü°ì
price-cutting½µ¼Û¡¢¼Û¸ñÕ½
dedicatedרÓõÄ
check-in deskµÇ»úÊÖÐø°ìÀíºÏ
take offÆð·É£¨Ãû´ÊΪtake-off,Æð·É£©
transfer ת»ú
refund ÍË»¹¡¢³¥»¹
upmarket¸ßµµµÄ¡¢Îª¸ßÊÕÈëÈËȺ·þÎñµÄ
concessionÓŻݡ¢¼õ¼Û
consolidation ÁªºÏ¼æ²¢
reclining seat¿ÉÌɵÄбÒÎ×ùλ
carrierÔËÔØ¹¤¾ß¡¢·É»ú
high volume route¿ÍÁ÷Á¿´óµÄº½Ïß¡¢º½¿ÕÈÈÏß
undercutÏ÷¼Û¡¢µÍÓÚ¡µÄ¼Û¸ñ**¡¢±È£¨¶ÔÊÖ£©µÍµÄ¼Û¸ñ**
ticket deskƱÎñ̨
¿ÚÓïÁ·Ï°
Speaking
Work in groups. Look at this list of airline service. Agree on the three most important services for the business traveler.
·Ö×éÁ·Ï°¡£Çë¿´ÒÔÏÂËùÁеĸ÷ÖÖº½¿Õ·þÎñ£¬ÕÒ³öÈýÖÖ¶ÔÉÌÎñÂÿÍÀ´Ëµ×îÎªÖØÒªµÄ·þÎñÏîÄ¿
Air-miles awards for frequent flyers
Valet service airport parking
Double baggage allowance
Priority status at check-in
Exclusive business lounges
Advanced seat selection
Wider, fully reclining seats
In-seat phone/fax facilities
In-flight catering/free drinks
¡ñ Ïò·É»ú³£¿ÍÌṩÀï³Ì½±¡£
¡ñ »ú³¡´ú¿ÍÍ£³µ·þÎñ
¡ñ ÔÊÐíË«±¶ÐÐÀîÊýÁ¿¡£
¡ñ ÓÅÏȰìÀíµÇ»úÊÖÐø¡£
¡ñ רÓõÄÍ·µÈ²ÕÂÿͺò»úÊÒ¡£
¡ñ Ô¤ÏÈÑ¡Ôñ×ùλ¡£
¡ñ ¸ü¿í¾´¡¢¿ÉбÌɵÄ×ùÒΡ£
¡ñ ×ùλÉϸ½´øµç»°/´«ÕæÉèÊ©¡£
¡ñ Ìṩº½¿Õ²ÍÒû/Ãâ·ÑÒûÁÏ¡£
²Î¿¼´ÊÓïºÍ±í´ï
get free mileage offers and value for money serviceÓ®µÃÃâ·Ñ·ÉÐÐÀï³ÌºÍÎïÓÐËùÖµµÄ·þÎñ
provide passengers with effective economic options¸ø³Ë¿ÍÌṩÁËÓÐЧ¶øÓÖ¾¼ÃµÄÑ¡Ôñ
valet service airport parking saves you a lot of time and trouble»ú³¡´ú¿ÍÍ£³µ·þÎñΪÄã½ÚÊ¡ÁËʱ¼ä£¬Ê¡È¥ÁËÐí¶àÂé·³¡£
let valet take care of your car while you are away: get your car washed, or have the oil changed Äã³ö²îʱ¿ÉÈûú³¡·þÎñÔ±ÕÕ¿´ÄãµÄÆû³µ¡ª¡ª°ïÄãÏ´³µ»òÕ߸ü»»»úÓÍ
no extra charge for extra cabin baggageÎÞÐèΪ¶îÍâµÄËæÉíЯ´øÐÐÀ·Ñ
satisfy your seat preferenceÂú×ãÄã¶Ô×ùλµÄÆ«°®
reclining seats on board helps to eliminate your weariness from flying long-haul
·É»úÉÏ¿ÉÌɵÄ×ùÒοÉÃâÈ¥ÄãÔ¶³Ì·ÉÐÐµÄÆ£¾ë
you can stretch out ,lie back and get some proper sleep Äã¿ÉÒÔÉìÕ¹Ò»ÏÂÉí×Ó£¬ÌÉÏÂÀ´£¬ºÃºÃ˯һ¾õ
arrive rested and ready for your work µ½´ïʱÄãÒѳä·ÖµÃÐÝÏ¢¡¢×¼±¸Í¶È빤×÷
in flight-catering helps you to relax yourself º½¿Õ²ÍÒû°ïÄã·ÅËÉ
make life on board just a little less stressful ÔÚ·ÉÐÐ;Öие½²»ÄÇô½ôÕÅ
make the most of your time in the air to prepare for your work with the in-seat phone system ×ùλÉÏÓе绰ϵͳ£¬Äã¿ÉÒÔÔÚ·ÉÐÐ;Öгä·ÖÀûÓÃʱ¼ä£¬Îª¹¤×÷×÷ºÃ×¼±¸
¿ÚÓïÁ·Ï°
Speaking
Working in pairs. Find out three airlines your partner has flown with. Which offered the best service and why?
½á¶ÔÁ·Ï°¡£ÏòÄãµÄ´îµµÁ˽âËûËù³Ë×ø¹ýµÄÈý¼Òº½¿Õ¹«Ë¾£¬ÄļҺ½¿Õ¹«Ë¾ÌṩµÄ·þÎñ×îºÃ£¬ÎªÊ²Ã´£¿
²Î¿¼´ÊÓïºÍ±í´ï
ÖйúÖ÷Òªº½¿Õ¹«Ë¾ÓÐ
Air ChinaÖйú¹ú¼Êº½¿Õ¹«Ë¾
Shanghai AirlinesÉϺ£º½¿Õ¹«Ë¾
China Eastern Airlines Öйú¶«·½º½¿Õ¹«Ë¾
China Southern Airlines ÖйúÄÏ·½º½¿Õ¹«Ë¾
China Northern AirlinesÖйú±±·½º½¿Õ¹«Ë¾
China Xiamen AirlinesÖйúÏÃÃź½¿Õ¹«Ë¾
China Southwest AirlinesÖйúÎ÷ÄϺ½¿Õ¹«Ë¾
China Northwest Airlines ÖйúÎ÷±±º½¿Õ¹«Ë¾
No frills flying ¾¼Ãº½°à
¿ÚÓïÁ·Ï°
Speaking
What differences are there between mainstream airlines and low-cost airline?
´óÐͺ½¿Õ¹«Ë¾ºÍµÍ³É±¾º½¿Õ¹«Ë¾ÓÐÊ²Ã´Çø±ð£¿
²Î¿¼´ÊÓïºÍ±í´ï
get creature comfortsµÃµ½ÊæÊʵÄÎïÖÊÏíÊÜ
have more spacious seatÓиüΪ¿í³¨µÄ×ùλ
provide in-flight office facilitiesÌṩ»úÉϰ칫É豸
air-mile awards for frequent-flyersÏò·É»ú³£¿ÍÌṩÀï³Ì½±
provide valet service airport parking serviceÌṩ»ú³¡´ú¿ÍÍ£³µ·þÎñ
get discount ticketsµÃµ½ÕÛ¿Û»úƱ
provide equally good serviceÌṩͬÑùºÃµÄ·þÎñ
enjoy most of the services you get from mainstream airlinesÏíÊÜÓë´óÐͺ½¿Õ¹«Ë¾º½°àÏàͬµÄ·þÎñ
save money but still get the comfortʡǮµ«ÈÔÈ»ÏíÊܵ½ÊæÊÊ
¿ÚÓïÁ·Ï°
Speaking
How do you see the future for mainstream and low-cost airlines?
ÄãÔõôԤ²â´óÐͺ½¿Õ¹«Ë¾ºÍµÍ³É±¾º½¿Õ¹«Ë¾µÄδÀ´£¿
²Î¿¼´ÊÓïºÍ±í´ï
keen/sharp/cut-throat competition ¼¤ÁҵľºÕù
go bankrupt ÆÆ²ú
be squeezed out of the market ±»¼·³öÊг¡
get squeezed out of the business ±»¼·³öÕâÒ»ÐÐÒµ
be competed out (of the market) ¾ºÕù³ö¾Ö
survive the cut-throat competition ÔÚ¼¤ÁҵľºÕùÖÐÉú´æÏÂÀ´
adopt more flexible tact ²ÉÈ¡¸ü¼ÓÁé»îµÄ²ßÂÔ
competition enables airlines to optimize their structure and improve their service ¾ºÕùʹº½¿Õ¹«Ë¾ÓÅ»¯½á¹¹¡¢Ìá¸ß·þÎñÖÊÁ¿
Airline Services º½¿Õ·þÎñ
¿ÚÓïÁ·Ï°
Speaking
Work in pairs. Tell your partner about your best and worst experiences of air travel.
½á¶ÔÁ·Ï°¡£¸æËßÄãµÄ´îµµ£¬ÄãËù¾ÀúµÄ×îºÃºÍ×îÔã¸âµÄ·É»úÂÃÐС£ |
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